By: Shep Hyken
Social media is becoming a normal way of interacting with companies, especially when there are problems or complaints. These stats and facts prove that while no company is perfect, the way to respond...
View ArticleBy: Golda Smith
There are so many examples of companies that are merging customer service and social media in all the right ways. The June issue of Success magazine also did a fabulous article on the topic. I’m...
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