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Channel: Comments on: Solving Customer Complaints on Social Media Pays Off
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By: Shep Hyken

Social media is becoming a normal way of interacting with companies, especially when there are problems or complaints. These stats and facts prove that while no company is perfect, the way to respond...

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By: Artem Altman

Still wonder why more companies do not follow the results.

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By: Golda Smith

There are so many examples of companies that are merging customer service and social media in all the right ways. The June issue of Success magazine also did a fabulous article on the topic. I’m...

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